Terms of ServiceTerms of Service

PETMOON — For Pets. For You. For the World.

Effective Date: [October 31st, 2026]
Last Updated: [October 10th, 2026]

Welcome to PETMOON.

We believe great products begin with care.

The same principle guides how we design our website, share information, and interact with the people who visit us.

These Terms of Use (“Terms”) govern your access to and use of www.PETMOON.love (the “Website”), operated by PETMOON INC (“PETMOON,” “we,” “us,” or “our”).

By accessing or using our Website, you agree to these Terms, subject to applicable law. If you do not agree, please discontinue use of the Website.

Please read these Terms carefully.

01. Using Our Website

Our Website is designed to introduce PETMOON, share our philosophy, present our products, and provide access to related services.

You agree to use the Website lawfully and responsibly.

You must not:

  • Use the Website for unlawful, fraudulent, or harmful purposes.
  • Attempt to gain unauthorized access to our systems, accounts, or data.
  • Interfere with the Website's security, functionality, or performance.
  • Introduce viruses, malicious code, or other harmful technologies.
  • Use automated tools to scrape, copy, or extract Website content without authorization, except as permitted by applicable law.
  • Impersonate another person or misrepresent your identity.
  • Infringe intellectual property rights or other legal rights.
  • Use the Website in a manner that violates applicable laws or regulations.

We may restrict or suspend access where reasonably necessary to protect the Website, our customers, or our business, subject to applicable law.

02. Intellectual Property

PETMOON is built on creativity, design, engineering, and original thinking.

Unless otherwise indicated, the Website's content—including product designs, images, illustrations, graphics, text, videos, animations, logos, trademarks, product names, and other creative materials—is owned by PETMOON or used with permission from the applicable rights holders.

This content is protected by applicable intellectual property laws.

You may access and view Website content for personal, noncommercial purposes.

You may not reproduce, modify, distribute, sell, license, or commercially exploit protected Website content without prior written permission, except as permitted by law.

Nothing in these Terms transfers ownership of PETMOON's intellectual property or grants rights beyond those expressly stated.

03. Product Information

We work to present our products as accurately and clearly as possible.

Product descriptions, images, specifications, dimensions, colors, materials, features, compatibility information, availability, and pricing may change as products evolve.

We make reasonable efforts to ensure Website information is accurate. However, differences may occur due to display settings, manufacturing variations, product updates, or errors.

We reserve the right to correct inaccuracies and update product information, subject to applicable law.

Product images and visualizations may include prototypes, conceptual representations, or illustrative environments. Where appropriate, these will be identified.

Please review the applicable product documentation, warnings, and instructions before use.

04. Purchases and Orders

Purchases made through PETMOON.love may be processed using Shopify and authorized payment service providers.

When placing an order, you agree to provide accurate and complete billing, shipping, and payment information.

Order Acceptance

An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted.

An order is accepted when we confirm acceptance or fulfill it, as specified in the applicable checkout terms and subject to applicable law.

We may decline or cancel orders for legitimate reasons, including suspected fraud, payment authorization issues, product unavailability, or material pricing errors.

If payment has already been collected for a canceled order, we will issue an appropriate refund in accordance with applicable law.

Pricing and Availability

Prices, promotions, product availability, and shipping options may change without advance notice, except where prohibited by law.

Applicable taxes, shipping charges, and other fees will be disclosed during checkout as required by law.

Payment

Payments are processed through authorized payment providers.

You agree to use a payment method that you are authorized to use.

Additional payment-provider terms may apply.

05. Shipping, Returns, and Refunds

Shipping, delivery, returns, refunds, and exchanges are governed by our applicable policies and any mandatory consumer protections.

Please review our Shipping Policy and Returns & Refunds Policy before purchasing.

If any provision of these Terms conflicts with mandatory consumer protection laws, those laws will prevail.

06. Customer Accounts

Certain Website features may require a customer account.

You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying us of suspected unauthorized account activity.

You agree to provide accurate information and keep your account details reasonably up to date.

We may suspend or terminate accounts involved in fraudulent, unlawful, or materially harmful activity, subject to applicable law.

07. Product Safety and Responsible Use

PETMOON products are designed with care, but responsible use remains essential.

You agree to follow the instructions, warnings, maintenance requirements, and safety information provided with each product.

Certain products may contain electrical components, batteries, magnets, heating elements, moving parts, or other features requiring special precautions.

Products intended for use with pets should be used with appropriate supervision and consideration for each animal's behavior, comfort, and condition.

Do not use products in ways that are inconsistent with their intended purposes or published safety instructions.

Nothing in these Terms limits rights or remedies that cannot lawfully be excluded.

08. User Submissions and Feedback

If you submit reviews, comments, suggestions, ideas, images, or other materials through our Website or authorized communication channels, you confirm that you have the necessary rights to provide them.

You retain ownership of your original content.

By submitting content for publication or use in connection with our services, you grant PETMOON a nonexclusive, worldwide, royalty-free license to host, reproduce, display, and distribute that content for the purposes of operating, improving, and promoting the relevant services, subject to applicable law and our Privacy Policy.

We may remove unlawful, misleading, infringing, or otherwise inappropriate submissions where permitted by law.

We welcome feedback and ideas. However, unless separately agreed in writing, submitting feedback does not create a confidential, employment, partnership, or compensation relationship.

Our Website may use or link to third-party services, including:

  • Shopify and payment processing providers.
  • Sanity and related website technologies.
  • Shipping and fulfillment providers.
  • Social media platforms.
  • Analytics and customer communication services.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the content or independent practices of third-party websites that we do not control, except where applicable law provides otherwise.

10. Privacy

We respect your privacy.

Our Privacy Policy explains how we collect, use, share, and protect personal information when you interact with PETMOON.

Please review the Privacy Policy available on our Website.

11. Website Availability

We aim to keep PETMOON.love accessible, reliable, and up to date.

However, the Website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue Website features, subject to applicable law and any commitments owed to customers.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its informational content are provided on an “as available” basis.

We do not guarantee that the Website will be uninterrupted, error-free, or free from every security vulnerability.

Product warranties, if any, are governed by the applicable product warranty terms.

Nothing in these Terms excludes or limits warranties, consumer guarantees, or other rights that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, PETMOON and its affiliates, officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Website, where such limitations are legally enforceable.

To the fullest extent permitted by applicable law, PETMOON's total aggregate liability arising out of or relating to these Terms or your use of the Website will not exceed the greater of (a) the amount you paid to PETMOON for products purchased through the Website in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, personal injury, defective products, or any other liability that cannot lawfully be excluded or limited.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the fullest extent permitted by law.

These limitations do not override mandatory consumer rights.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify PETMOON against third-party claims, losses, and reasonable expenses arising from your unlawful use of the Website, your infringement of third-party rights, or your material violation of these Terms.

This provision does not apply to losses caused by PETMOON's own unlawful conduct or where indemnification is prohibited by applicable law.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory laws provide otherwise.

Disputes arising from these Terms will be resolved through the courts of competent jurisdiction, subject to applicable consumer protection and jurisdictional requirements.

[Before publication, have legal counsel confirm governing law, venue, and whether a separate dispute-resolution or arbitration provision is appropriate. No arbitration requirement or class-action waiver is included in this draft.]

16. Changes to These Terms

We may update these Terms to reflect changes in our Website, products, services, business practices, or legal requirements.

When changes are made, we will update the Last Updated date.

Where required by law, we will provide additional notice or obtain agreement before material changes take effect.

Changes will not retroactively remove rights already acquired under applicable law.

17. Contact Us

If you have questions about these Terms, please contact:

PETMOON INC

Website: [www.PETMOON.love]
Privacy Email: [legal@petmoon.love]
Mailing Address: [3163 Independence Drive, Livermore, CA 94550]

PETMOON — THE ONLY.

For Pets. For You. For the World.

We believe great experiences are built on clarity, responsibility, and trust.

Thank you for being part of the PETMOON world.