PrivacyPolicyPrivacyPolicy

PETMOON — For Pets. For You. For the World.

Effective Date: [October 31st, 2026]
Last Updated: [October 10th, 2026]

Your Trust Matters.

At PETMOON, we believe care should extend beyond the products we create. It should also shape how we treat the people who choose them.

Your privacy matters to us.

This Privacy Policy explains how PETMOON INC (“PETMOON,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit www.PETMOON.love, purchase our products, communicate with us, or use our services.

It also explains your privacy choices and rights.

01. Information We Collect

Depending on how you interact with PETMOON, we may collect the following information.

Information You Provide

  • Name, email address, telephone number, billing address, and shipping address.
  • Customer account information and login details.
  • Purchase history, order details, and product preferences.
  • Customer service inquiries, feedback, and correspondence.
  • Product registration, warranty requests, and support information.
  • Information voluntarily provided through forms, surveys, promotions, or subscriptions.

Payment Information

Purchases made through PETMOON.love are processed using Shopify and applicable payment service providers.

Payment providers may collect and process payment card information, billing details, and transaction information.

PETMOON receives information necessary to process orders, confirm payments, handle refunds, and maintain business records. We do not ordinarily receive complete payment card numbers from payment processors.

Information Collected Automatically

When you visit our website, we and our service providers may collect:

  • IP address and approximate location derived from it.
  • Browser type, device type, and operating system.
  • Pages visited and website interactions.
  • Referral sources and browsing activity.
  • Cookies and similar technology identifiers.

Information From Other Sources

We may receive information from authorized service providers and business partners, including Shopify, payment processors, shipping companies, analytics providers, and marketing platforms, where permitted by applicable law.

02. How We Use Your Information

We use personal information to:

  • Process purchases, payments, deliveries, returns, and refunds.
  • Create and manage customer accounts.
  • Provide customer support and warranty services.
  • Respond to questions, inquiries, and requests.
  • Improve our products, website, and customer experience.
  • Maintain website functionality, performance, and security.
  • Send order confirmations, shipping notifications, and service updates.
  • Send marketing communications where permitted by law.
  • Detect and prevent fraud and unauthorized activity.
  • Comply with applicable legal, regulatory, accounting, and contractual obligations.

We believe information should be collected and used with purpose, not simply because it is possible.

03. Our Website Technology

PETMOON.love uses a combination of content management and e-commerce technologies.

Sanity

We use Sanity to manage and deliver website content, including product stories, editorial materials, and brand information.

Depending on our implementation, Sanity may process technical information associated with delivering content and operating the website.

Shopify

We use Shopify to support e-commerce functions, including product information, shopping carts, checkout, orders, payments, and related customer services.

Shopify and its authorized service providers may process personal information necessary to provide these services.

For more information, please review the privacy policies of the relevant service providers:

04. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Support essential website functions.
  • Remember user preferences.
  • Maintain shopping cart and checkout functionality.
  • Understand website performance and usage.
  • Improve customer experience.
  • Support marketing and advertising, where applicable.

Some cookies are necessary for website operation. Others may be optional.

Where required by law, we will obtain consent before using non-essential cookies and provide appropriate preference controls.

You may also manage certain cookies through your browser settings.

Disabling some cookies may affect website functionality.

05. How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

  • Sanity and website hosting providers.
  • Shopify and payment processors.
  • Shipping, fulfillment, and logistics partners.
  • Customer support and communications providers.
  • Analytics and website performance services.
  • Marketing and advertising partners, where applicable.
  • Security and fraud prevention providers.
  • Professional advisers and legal authorities, where required.

We may also disclose information when legally required, to protect rights and safety, or in connection with a business transaction such as a merger or acquisition.

We expect our service providers to handle personal information responsibly and in accordance with applicable legal and contractual requirements.

Sale and Sharing of Personal Information

[Before publication, confirm whether PETMOON uses advertising pixels, retargeting, Shopify advertising integrations, or other technologies that may constitute the sale or sharing of personal information under applicable privacy laws. Include the appropriate disclosures and opt-out mechanisms.]

06. How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, subject to applicable legal requirements.

Retention periods depend on the type of information and its purpose, including order fulfillment, customer service, warranty support, accounting, fraud prevention, and legal compliance.

Information 01: Order and transaction records.
Retention period: 7 years after the transaction (tax and accounting)

Information 02: Customer account data.
Retention period: Until you delete your account, or after 3 years of inactivity.

Information 03: Customer support correspondence.
Retention period: 3 years after the inquiry is closed.

Information 04: Warranty and product registration.
Retention period: Duration of the warranty plus 2 years.

Information 05: Marketing preferences.
Retention period: Until you unsubscribe, then a suppression record only.

Information 06: Website analytics data.
Retention period: Up to 26 months.

Information 07: Cookie consent records.
Retention period: 12 months from your last choice.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

07. Protecting Your Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, and misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We encourage customers to use strong passwords and protect their account credentials.

08. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Access personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Obtain a portable copy of eligible information.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing activities.
  • Opt out of certain marketing communications.
  • Opt out of certain sales, sharing, or targeted advertising uses of personal information.
  • Appeal decisions about privacy requests, where applicable.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages.

To exercise other privacy rights, please contact us using the information below.

We may need to verify your identity before fulfilling certain requests.

We will not unlawfully discriminate against individuals for exercising their privacy rights.

09. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable to PETMOON.

These rights may include access, correction, deletion, and the ability to opt out of certain sales or sharing of personal information.

Where required, we will honor applicable opt-out preference signals, including Global Privacy Control.

In the past 12 months, we have collected the following categories of personal information:

01
Category: Identifiers.
Examples: Name, email, phone, address, IP address.
Sources: You; your device.
Purposes: Orders, support, security, marketing.
Disclosed to: Shopify, payment processors, shipping and email providers.

02
Category: Commercial information.
Examples: Orders, purchase history, returns.
Sources: You; Shopify.
Purposes: Orders, support, analytics.
Disclosed to: Shopify, payment processors, shipping providers.

03
Category: Internet or network activity.
Examples: Pages viewed, clicks, referrer, device.
Sources: Your device; cookies.
Purposes: Analytics, security, advertising.
Disclosed to: Analytics and advertising partners.

04
Category: Geolocation (approximate).
Examples: City or region derived from IP.
Sources: Your device.
Purposes: Fraud prevention, localization.
Disclosed to: Shopify, security providers.

05
Category: Inferences.
Examples: Product interests.
Sources: Derived from the above.
Purposes: Personalization, marketing.
Disclosed to: Advertising and email providers.

10. International Visitors

PETMOON is based in the United States, and our website and services are directed to customers in the United States and Canada.

If you access our website from outside these countries, your personal information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

Where required, we will implement appropriate safeguards for international transfers.

11. Children's Privacy

Our website and online shopping services are intended for a general audience and are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If we learn that such information has been collected in violation of applicable law, we will take appropriate steps to delete it.

Additional protections may apply to minors in certain jurisdictions.

12. Third-Party Websites

Our website may contain links to websites, social media platforms, and services operated by third parties.

These third parties may have their own privacy practices, which PETMOON does not control.

We encourage visitors to review their privacy policies before sharing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business operations, or legal requirements.

When changes are made, we will update the Last Updated date.

Where required by law, we will provide additional notice or obtain consent.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

PETMOON INC

Website: [ www.PETMOON.love]
Privacy Email: [privacy@petmoon.love]
Mailing Address: [3163 Independence Drive, Livermore, CA 94550]

Privacy Request Form: www.PETMOON.love/privacy-request

We will respond to privacy requests in accordance with applicable law.

PETMOON — THE ONLY.

For Pets. For You. For the World.

We believe care is not only something we design into our products. It is something we practice in the way we do business.

Your trust deserves that care.